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Frequently Asked Questions

Product

Our towels are made of microfiber fabric. Microfiber is a synthetic fiber, comprised of varying combinations of polyester and polyamide. We use a 88% polyester and 12% polyamide blend.
Unlike the typical terry cloth towels you’re used to, microfiber towels are designed to be quicker-drying and more absorbent. They don't collect that damp smell, and the fabric’s smooth surface means that sand won’t stick. There are different types of microfiber fabrics, but ours is designed to be compact & light-weight for the perfect travel towel!
Wanderlight towels are in a league of their own, from our beautiful designs and quality craftsmanship, to the very threads of our fabric. Years of development have gone into creating a towel that is quicker-drying, more compact, and more light-weight than the rest. We’re confident that we make the best travel towel out there.
“Quick-Dry” towels are able to dry you off more quickly, as well as dry themselves off more quickly.
We currently offer two sizes of towels: Large & Standard

Large is our most popular towel size, and most people would find this to be the most suitable and versatile. However, we recommend the Standard size if:

  • You’re tight on space/weight allowance –  Backpackers know all too well that every pound and every inch of space makes a difference. 60g lighter and 2cm shorter when compact in its pouch, this towel was made for you!
  • You won’t be lying down on your towel and full-body coverage isn’t a priority(ex. just needed to wipe down after exercising/pool)
  • You’re petite and can get away with using a smaller towel in general
We recommend hand washing and air drying to preserve the quality of the towel and lower your environmental impact. However, should you choose, your towel can be machine washed with like colours in cold water (30˚C/86˚F) and tumble dried on low heat. Do not use bleach or fabric softener. Fabric softener can deteriorate the efficacy of the microfiber over time.

The towel pouch should only be hand washed & air dried.

Orders & Shipping

In order to get you your order as quickly as possible, we ship using Amazon's Fulfillment Network. Your order will ship from one of Amazon's warehouses across the country that is closest to your shipping address.
Currently, we ship orders from our website throughout Canada & the US.  For US orders, please visit our US site. For other countries, you can still place your order on Amazon! 

After your order has been shipped, we will send you an email confirmation that includes your tracking number. If you have not received it, please contact us.
Absolutely! We are able to offer Standard shipping to all P.O. boxes across Canada & the US.  Just make sure you include all necessary details as part of the checkout process.  Unfortunately, Expedited and Priority shipping are not available for P.O. boxes. 
Contact us if you are interested in placing a bulk order so we can arrange preferred pricing and shipping. Customization may be available on orders over 100 towels.
Contact us as soon as possible with your order number so we can try and make the change for you before your order ships.
Contact us so we can track your package down for you.

Returns & Exchanges

We stand by the quality of our product. In the rare occasion that there is something wrong with your towel, please contact us as soon as possible so we can replace it for you.
We want you to be 100% happy with your purchase. If the design or size of the towel you selected was not what you had in mind, please contact us so we can exchange it for you.
If this is your first time using a microfiber towel, we encourage you to try it out for a bit before making up your mind. The suede-like material will be different than what you’re used to, but once you have tried it out and realize what a game-changer this can be for your travels, there’s no going back!

If you’re certain this isn’t for you, contact us so we can process a return for you.
Once we have received the product back to our warehouse, we will send you an email letting you know that your refund has been issued. It may take up to 10 business days after that to see the refund in your account. If you don’t see the refund in your account after 10 business days, contact us so we can look into it for you.

Partnerships

Absolutely! We'd love to hear from you. If you are looking to partner with us as an influencer or ambassador, please contact us

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